Information Collection and Use
YDC collects information that personally identifies you (‘personal information’) in some circumstances, for example when you apply for our services or our customers provide your personal information to us so that we can help them communicate with you by email. The types of personal information we collect include name, contact details, identification information, organisation, title, information submitted in forms, payment details and enquiry/complaint details. We also collect personal information about your interactions and transactions with us, including any through monitoring and recording any contact we have with you by telephone, email or online for purposes including security, dispute resolution and training.
We collect, use and disclose your personal information to provide, administer, improve and personalise our products and services, maintain and update our records, manage our relationship with you a and deal with your enquiries and concerns. We may also collect, use and disclose your personal information in connection with suspected fraud, misconduct and unlawful activity. If you are our customer, your personal information is used to create your personal access to our email marketing product, and to contact you in the course of using this product.
Financial information that is collected is used to verify, identity and to bill either you or your company for products and services, as applicable. Demographic and profile data collected by YDC may be used to tailor this web site or any requested email communications, and to display information that is more relevant to you. YDC also compiles demographic and product use information, but in the aggregate only, and may make that aggregate information publicly available. Under no circumstances will YDC make any personal information about an individual user available publicly in this manner. Your email address is used to only send you information that you have requested. As part of your use of our email marketing software, YDC allows you to elect to receive, or not receive, certain information from YDC. YDC adheres strictly to permission-based email policy. YDC will not sell, rent, or loan our contact lists or our customer’s contact lists (including customer data) to any outside firms not involved in the provision of YDC services. All emails that you have requested will have an option to unsubscribe. Unsubscribe requests are fulfilled within minutes and no further communications will be sent to users who have stated that they do not wish to receive the specified information.
We may not be able to do the things described above without your personal information. For example, we may not be able to communicate with you and deal with your enquiries.
YDC reserves the right to use the images taken at YDC conferences on any YDC material, offline or online, as per on-the-day material.
Communications from the Site Newsletter and updates
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications via the unsubscribe mechanism at the bottom of each email.
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the user’s wishes.
Website Usage Information
We use your IP address to help diagnose problems with our server, and to administer our website. We do not link your IP address which accesses our website to any personal information. We use tracking information to determine which areas our site users visit based on traffic to those areas. YDC does not track what individual users read, but rather how often each page is visited. This helps us maintain a superior and informative website for you. Cookies are pieces of information that a website transfers to your computer’s hard disk for record keeping purposes. Most web browsers are set to accept cookies.
YDC has made an investment in server, database, backup and firewall technologies to protect our information assets. These technologies are deployed as part of sophisticated security architecture. All data resides in a tightly controlled, secure data center. These investments mean that information about the identity and preferences of individual members is strongly protected by YDC against unauthorised access. We will maintain safeguards to protect the security of these servers and your personal information. YDC may process, store and back up its information with the assistance of those providers.
Contacting YDC about Privacy
If you have any questions about our privacy statement, dental conferences, dental CPD courses or dental events, dental practices, the information we have collected from you online, the practices of this website, or you wish to access or correct the personal information we hold about you, please contact us.
In the case of access and correction requests, please provide as much detail as you can about the particular information you seek, in order to help us locate it. We will comply with any applicable legal requirements to provide reasons if we deny any request for access or correction, or to make a requested note of your desired correction with the information.
We take your privacy concerns seriously. Where you express any concerns that we have interfered with your privacy, we will respond to let you know who will be handling your matter and when you can expect a further response.